All return material must be new and unused. Multiple part assemblies must be returned complete otherwise credit will not be allowed. Shipments returned for credit or exchange will be subject to a 20% re-stocking charge. Material must be returned freight prepaid within 60 days after receipt of shipment and all of the conditions have been satisfied. Freight will not be credited.

Return Material Authorization Number(s) must appear on all cartons.

For Your Protection:

The carrier who delivered the merchandise to your door is responsible for loss and damages. Acceptance of the shipment by the Transportation Company is acknowledgment that the articles delivered to them were in good condition and properly packed. Here is how to handle damages and shortages:

Visible Damage:

1. Have delivery person note on the freight bill the nature and extent of damages.
2. Notify the transportation company's office to inspect the merchandise.
3. File a claim for damages at once. In filing a claim with the transportation company, you may (a) make a cash adjustment for the full value,
   (b) arrange to have repairs made, or

(c) replace the merchandise.

Concealed Damage:

1. If damage is noticed when merchandise is unpacked, notify the transportation company's office immediately and ask to have it inspected.
2. Do not destroy the packing materials until the shipment is inspected and claim settled.

Shortages:

1. All shortages must be reported within ten (10) days of receipt of the goods.
2. Check number of cartons delivered from Exstar.
3. If quantities do not tally, note shortages and if missing items do not show up in a few days, advise us and we will look into the matter and reship.

Shipping Errors:

All shipping errors must be reported within 10 days.

Important:

All claims for loss or damage should be filed immediately with the transportation company making delivery to your door. Then notify us. We will mark the records accordingly. Should you need assistance with the claim, we will be glad to help.

Note:

Do not return damaged merchandise as the transportation will pick it up after settling the claim.

Payment Policy

C.O.D. United Parcel Service or United States Postal Service 

Credit Card

Exstar accepts the following cards:

Visa, MasterCard, Discovery, American Express

Net 30 (on approved credit). To apply, please print and fill out ExstarCred.pdf. Please note that Exstar International, Corp. normal credit approval review time is one to two weeks. During this interim period Exstar will gladly ship by COD or credit card. Please email sales@exstarintl.com if you have any further questions.

Terms and Conditions

ORDERING: Orders may be placed by phone, fax, and/or or e-mail to Exstar International, Corp. Authorized purchases must include customer PO number, manufacturer’s/Exstar’s part number, and pricing. Purchase orders received without part numbers will not be processed until the customer is contacted and part numbers are verified. Purchase orders must state if partial shipments are allowed and must designate required shipping method. If you do not have the parts numbers, pricing, or case quantity, please contact our sales department or visit our web site (www.exstarintl.com).

ORDER CONFIRMATIONS: All purchase orders will be confirmed by phone, fax, or e-mail. Any discrepancies in pricing, part numbers, descriptions, and/or case quantities will be listed in the order confirmation. It is the customer’s responsibility to review the order confirmations and advise if any changes are required. If we do not hear from the customer regarding the confirmation, we will process the order according to the confirmation.

MINIMUM ORDERS: Minimum order accepted is $100.00 net, exclusive of freight. Any orders placed that are less than $100.00 will be assessed a $15.00 service charge.

Payment TERMS: Terms given on approved credit. Past due accounts will be charged interest at 1 1/2% per month. Credit will not be extended to accounts with poor payment history. Without approved credit, orders may be shipped prepaid or C.O.D. within the USA, and Irrevocable Letter of Credit or prepaid outside of the USA. Large orders and/or special item orders may also be subject to a down payment.

INVOICING: All shipments are invoiced the day of shipping. Customers are required to pay all invoices in full within terms. Short payments on invoices are not acceptable. All questions regarding invoices and payments must be addressed with our accounts receivable department before invoices become due.

WILL-CALL ORDERS:  All standard ordering terms apply to WILL CALL orders. The customer must advise what day and time they will pick up the order. Completed WILL CALL order will be held for a maximum of 3 business days. A restock charge may be assessed to any WILL CALL orders that are not picked up within the required time frame. Additions or deletions to WILL CALL orders after invoicing are subject to all new order Terms and Conditions. Orders are typically pulled within one working day. WILL CALL orders can be picked up Monday – Friday from 9:00 AM – 11:30 AM and from 1:30 PM – 3:00 PM.

TAXES: Taxes are not included. Quoted prices are exclusive of all taxes. Purchaser shall be responsible for payment of all applicable state/local sales, use and/or gross receipts’ taxes resulting from transactions with Exstar International, Corp., regardless of placement of liability for the tax by law. Orders shipped within North Carolina are subject to applicable state and county tax rates unless a completed resellers’ card or exempt certificate is on file.

FREIGHT: All shipments are F.O.B., Exstar International, Corp., Wilmington, NC 28405. All drop ship order will be assessed a $5.00 handling charge.

ROUTING: To be specified by customer on purchase order, otherwise, Exstar will ship best method.

CLAIMS: Prices include packaging that is satisfactory for truck, air, or containerized shipment at no additional charge.

FREIGHT CLAIMS: Shipments are the purchaser’s responsibility. Freight claims must be made immediately and directly to the freight carrier. Exstar International, Corp.  will help as much as possible in settling claims. Exstar International, Corp. will not be held responsible for breakage or shortage after products are accepted by common carrier. All shipments must be inspected for damages and counted for shortages at the time of delivery. Any damage or discrepancy must be noted immediately

ORDER CHANGES: Additions to an order may be made at no charge prior to the processing of an order. Processing of an order typically begins within one hour of receipt of purchase order and is typically accomplished within one working day. Deletion and/or changes to an order after it has been processed are subject to a $25.00 minimum handling fee. Changes may cause additional charges and may increase the time required to ship an order

RETURNS: A Return Material Authorization (RMA) number must be obtained from Exstar International, Corp. within 60 days of the invoice date before any returns can be shipped. All returns for warranty consideration must be shipped prepaid. Freight collect returns will not be accepted. Returns determined to be in warranty will be replaced or repaired, and will be returned to the purchaser prepaid by surface freight.

RESTOCK: Minimum restocking charge is 20% or $50.00, whichever is higher. Orders shipped incorrectly are not subject to restock charge and correct items will be shipped prepaid by surface freight. All other returns are subject to the restock charge. Goods must be in original container and in saleable condition to be considered for restocking.

CANCELED ORDERS: Orders placed but canceled AFTER the order has been processed and sent to shipping or engineering, will be subject to a minimum 10% cancellation fee ($50.00 minimum), assuming manufacturing has not commenced, and no detailed engineering or special parts have been ordered. Additional fees may be charged depending upon the level of completion of detailed engineering and/or if any special parts have been ordered.

NSF CHECKS: There is a $35.00 charge for all NSF checks

IN ORDER TO MAINTAIN A COST COMPETATIVE POSTION FOR OR CUSTOMERS THERE ARE NO EXCEPTIONS --THANK YOU FOR YOUR BUSINESS